AI feature observability for PLG teams
Your AI features look fine.
They're not.
Optic gives CS and product teams real-time, per-account visibility into whether AI features are actually working — and fires Slack alerts within 2 hours of any quality breach.
Free to start · No credit card required · Setup in under 60 minutes
The reactive loop that kills expansion revenue
AI feature degrades silently
A prompt update ships. Quality drops. Users don't raise tickets — they just stop trusting the output. Your uptime monitor shows green.
Teams find out too late
Product digs through logs manually. CS notices a renewal feels cold. By the time anyone knows, the customer has already decided.
Renewal goes cold
The customer cites 'the AI stopped being useful months ago.' It wasn't in any health score. Nobody saw it coming.
This has happened to every SaaS team shipping AI features. Most still have no way to catch it.
One SDK. Two views.
Zero blind spots.
Optic sits between your AI calls and your team — surfacing what's actually happening before it becomes a churn conversation.
Real-time incident alerts
Quality score drops below threshold? Abandon rate spikes? Optic fires a Slack alert to your engineering channel within 2 hours — not 6 weeks later when a customer complains.
🔴 Fires within 2 hours
Per-account CS view
See which customers are silently struggling with your AI features. Health scores, silent struggle detection, and auto-generated QBR briefs — per account, not just in aggregate.
📊 Updated daily
Slack bot intelligence
Ask @Optic 'which accounts need attention this week?' and get a real answer based on live account data. Route to action without leaving Slack.
🤖 Powered by AI
Your current stack can't see this
| Tool | AI quality | Per-account | Proactive alerts | Slack bot |
|---|---|---|---|---|
| Amplitude / Mixpanel | Partial | |||
| Datadog / New Relic | ||||
| Gainsight / ChurnZero | Partial | |||
| Userlens | ||||
| Optic |
From signup to first insight in under 60 minutes
1. Connect your integration
Point your Segment workspace or OpenAI/Anthropic API calls through Optic. One config change. No code rewrite.
2. See per-account AI health
Your product and CS dashboards populate automatically. Health scores, quality signals, and silent struggle flags appear for every account.
3. Get alerted before customers do
Slack alerts fire within 2 hours of any threshold breach. Your CS team gets a morning digest of accounts that need attention today.
Simple, transparent pricing
Start free. Upgrade when you need more.
Starter
Most popular£300/month
- 50k AI interactions/month
- Product + CS dashboards
- Slack alerts
- 5 team seats
- Email support
Growth
£700/month
- 250k AI interactions/month
- Everything in Starter
- HubSpot + Salesforce sync
- Unlimited seats
- Custom alert thresholds
- Priority support
Scale
£1,500/month
- Unlimited interactions
- Everything in Growth
- SSO
- Dedicated onboarding
- SLA guarantee
- Custom integrations
All plans include a 14-day free trial. No credit card required.
Stop finding out from customers.
Join the teams using Optic to catch AI feature failures before they become churn conversations.
Setup takes under 60 minutes. Free tier available. No credit card needed.