Support has always been reactive. Optic makes it proactive.
A ticket arrives. Someone picks it up. Queues sort by who shouted loudest or arrived first. By the time the urgent one surfaces, the renewal is already at risk.
A product signal fires: an error spike, a failed payment, a usage cliff. The conversation opens itself, ranked by SLA pressure and the revenue at stake, and the outcome takes shape (a fix, a save, an expansion) before churn ever sets in.
From signal to saved revenue, on its own.
What go-to-market looks like when support sees the whole picture.
Support flags it. CS confirms it. The quarter is totalled.
When support closes a conversation that touched revenue, they flag it: churn risk handled, expansion interest. Your CSM confirms the real outcome when the renewal or upgrade lands, with the MRR attached. Only confirmed outcomes count, so the quarterly report · MRR saved, expansion sourced, losses faced honestly · holds up in front of a CRO.
Renewals protected
Every at-risk account surfaces while there’s still time to act, not in the churn report · and every save is counted.
Expansion sourced by support
Upgrade intent and seat pressure get flagged, routed to the account owner, and totalled as expansion your support team found.
+£2,148/moDrifts that ship
The week clusters into drifts with the MRR behind each. That’s the line that gets a feature prioritised.
More than an inbox. A connected support workspace.
Optic connects CRM, billing, product usage and conversations into one source of truth that your team, and your tools, can act on.
Ask your whole stack a question.
Agents ask in plain English and get an answer drawn from every connected source, with the conversations and accounts behind it cited.
Customer channels, answered from Optic.
Invite Optic to a customer channel: messages become ranked conversations, and your replies post back into the Slack thread. The bot answers your team when @mentioned.
#customer-success@Optic any accounts to worry about before renewal?
3 at risk · £12.4k MRR. Top: Meridian, usage down 83%, renews in 44 days. Want me to open a save play?
Account health, computed — never asserted.
Every account carries a 0–100 Optic Score built nightly from what actually happened: SLA pressure, churn-risk signals, contact volume, expansion interest — sharpened inside the renewal window, forgiving during onboarding. Every point lost is itemised, so the number can be defended in a QBR.
Daily snapshots build the trend, movers land in your morning Slack digest, and the score syncs to the HubSpot company record — CS and sales read the same number support works from.
Incidents
Detect, acknowledge and resolve incidents, each linked to the accounts and the revenue it touches.
Help desk
Email, Slack, portal and the embedded chat widget land in one impact-ranked queue.
Analytics
Product usage, feature adoption and weekly drifts with the MRR behind each one.
The new helpdesks make support faster. Optic makes it count.
A world class support tool built for go to market: the same inbox your team answers all day becomes the engine that protects renewals, sources expansion and proves it, so customer support turns into customer success.
Unify Slack, Teams and email, resolve faster with AI. Genuinely better plumbing · for the same reactive loop. Wait for the ticket, close the ticket, and at quarter end support still reports ticket counts.
Answer so a human doesn't have to. The win is cost saved, not revenue won, and the bot can't see what the account is worth or what happens after the reply.
Signals open the conversation before the ticket. The queue works SLA first, weighted by revenue. Every close is scored: saved, expanded, churned. The quarter ends with a number, and support has turned into customer success.
Start free. Pay when it pays off.
Found is free forever, live in under an hour, and every tier keeps the impact-ranked inbox.
For a founder getting started.
- Impact-ranked inbox
- Email + embedded chat widget
- Connect Stripe
- Basic signals
For turning support into go-to-market.
- Full signals: Sentry, PostHog, Stripe
- Playbooks + auto-tagging
- Slack bot + analytics
- CRM sync: HubSpot + Attio
- Public API + webhooks
- Account context included, never metered
For larger or regulated teams.
- SSO & SAML
- Security review
- Custom signals
- Dedicated CSM onboarding
- SLA & priority support
Prices in GBP · 14-day trial on Build · Found free forever · cancel anytime
Stop finding out from customers.
Point your support inbox at Optic and watch every conversation get a number, and every number turn into an outcome. Setup takes under an hour.
free tier · no charge · cancel anytime